Inefficient functioning of SAIL-MDIndia portal

 

email: sail@mdindia.com  

FORSE/MDI/0124

July 21,2024 

M/s MDIndia Health Insurance TPA Pvt Ltd.

Pune/Delhi

Dear Sir,

This is to bring to your kind attention that the MDIndia portal through the link https://sailenrollment.mdindia.com/ designed and introduced by SAIL-MDIndia is highly unsatisfactory and functioning inefficiently since its commissioning on 11th July 2024  afternoon. It is so erratic and unstable that very few, to be counted on fingers, could complete their task of renewing their mediclaim in one go/ in one sitting. A large number of them are still waiting for their good luck to complete Enrollment. A few of them raised the complaint to  sail@mdindia.com in black and white and a few called on Phone No. 18002665599 and failed to get the system seamlessly working. As per them, nothing other than the deep silence was the response from MDIndia.

It appears that in the days of the Govt - promoted "Digital India" this portal development has been done in a highly unprofessional way-incomplete and half-way operational. A red stripe running in sail.mdindia.com reads Please note that the current Sail portal will be disabled until the enrollment process is complete. 

Alongwith this the MDIndia App Care SAIL is also disabled. This clearly indicates that the portal was not fully developed and certainly not tested for such a massive operation in a given timeframe of one month. It is also not clear why this portal does not work from foreign countries when due to faster and faster Communication Highways the world is becoming shorter by the day and is considered a Global village. As you must be aware a good number of our Members are located in foreign countries at this time of the year for their own reasons.

In view of the above, we request you to kindly make all the parameters of the portal , from Log In to downloading of E-Card and Payment Receipt, fully and efficiently functional without further delay even from foreign lands. 

Hope to hear a favourable reply from you soon. 

With warm regards,

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For & on behalf of Federation of Retired SAIL Employees (Regd)

Dr.V.N.Sharma, Chairman