सोमवार, 26 फ़रवरी 2024

Comprehensive charter of Grievances & Demands

 

 A Comprehensive Charter of Grievances & Demands for SAIL Retired 

Employees (updated upto 15th April 2024)

A.   GENERAL POLICY ISSUES

I.   Policy issues (Primary)

a) To recognize FORSE as a representative Body of Retirees of SAIL and formally involve FORSE representatives for swift and appropriate policy making decisions including pension, gratuity,  Mediclaim and all post-retiral benefits.

b)  SAIL to discuss the issues related to Retirees only with FORSE representatives (not with other organisations). This is to be done by including our representatives in pension,  Mediclaim and emergency fund sub-committees for policy making, detailed workout and day-to-day operation as only FORSE represents the interests of the Retirees. In view of the above concerned authorities are requested to withdraw, avoid and ignore, the MOUs or any other decision arrived at with any other organization/ body, officially designated for consultation on the issues related to serving employees, on matters related to SAIL Retirees and make appropriate changes wherever necessary in discussion with FORSE.

c)  To organize SAIL- FORSE meetings at least twice in a year or earlier if the situation so warrants. (ONGC follows this practice of regular meetings with their retirees’ representatives.)

d)  SAIL to provide office space for FORSE in Kolkata preferably for free and to provide some space at centrally located place in the SAIL Plants/ Units to FORSE/ Local affiliated Associations for their operation and for day to day interaction, counselling and servicing to their members and to attend to their call during emergent needs (Request has already been made earlier).

e)  Strengthening channels of communication between FORSE/ Individual Retiree and SAIL Offices/Units for ventilating grievances: As per SAIL Circular on Mediclaim dated 11th April 2019 https://drive.google.com/file/d/1-OgRTYEqypsze_SFyFqknEojI32jArm5/view Role & Responsibilities of the following Nodal Offices for SAIL Retirees were defined.

         Corporate Nodal Officer

         I T B & Medical Section 

         HoPs of SAIL/ Plants / Units

         IRPS/ Nodal Officers of SAIL Plants/ Units

         Head of Medical of all SAIL Hospitals

         Nodal Officers of Medical, SAIL Hospitals 

However, SAIL Plants/ Units are yet to post personnel on the post. A bi-monthly meeting with Retirees Associations, as envisaged in the same circular, is yet to take place in any of the Plants/Units 

f)   To develop real concern for the retired employees and to look after their welfare as part of corporate social responsibility.

g)  Introduction of a clause on satisfaction/ views of "Retd. PSU Employees in the PM's Trophy assessment criteria and Best Employer award by SCOPE.

h)  SAIL/CMO to designate one Nodal Officer within each of the Regions in CMO and provide/ update Names with their contact details to fORSE all the concerned Associations in place of only one Nodal Officer in HQ Kolkata only.

i)     House Leasing Policy:

a.   A uniform Long-Term House leasing policy: This re-enforces our views expressed to you in our communications in the past that a uniform Long-Term House leasing policy must be prepared and implemented for all SAIL Townships, wherever they exist. According to this, the House must be leased on long term basis only to the Ex-Employees/ Employees or their family members.

b.   An Auto renewal policy / modus operandi for Houses allotted to the Ex-Employees on license basis for 11 months/ 22 months/ 33 months should be adopted and implemented for not less than 33 months. Even these houses may be brought under the Long-term House leasing policy as the houses are going to remain vacant or under the control of anti-social/ mafia type elements if employees are not allowed to occupy. 

--Also SAIL must pay interest on the deposits in the name of Security money. 

--Increase on rent after each 11 months must be stopped.

c.  No auctioning of the company's Houses: We are given to understand that some units of SAIL have gone for auctioning of the company houses. We would like to put it on record that due to lack of resources our Ex-employees may not bid and once again the chances are that the houses will be captured by wrong elements. Such auctioning/bidding by outsiders must be stopped.

II.     Policy issues (Secondary)

i)   To provide/extend infrastructural facilities like SAIL Guest House accommodation, Hall booking for Social functions etc., to retirees for social function like marriage etc. on the financial terms and conditions less than those applicable to the current employees.

j)   Participation of Retirees’ family in SAIL sponsored/ financed social programmes at par with Regular employees in the SAIL Plant/ Unit Townships.

k)  Deployment of retired employees by SAIL in various jobs/activities as consultants, advisors etc.-utilization of in-house talents (as suggested by MoS)

III.  Policy issues (Issues from Plants/ Units)

l)    Release of payment of arrears to employees of SAIL Refractory Unit (erstwhile Bharat Refractories Ltd) on urgent basis.

m)  The benefit of leave encashment (beyond 300 days) should be restored to all those who retired in July 2013 and onward by withdrawing the Payments for Leave beyond 300 days by an Office Order issued on 19th Dec 2013 and implemented it retrospectively from July 2013 and onwards. The Order was issued. We demand that that SAIL retirees should also be allowed to encash the accumulated money beyond 300 days leave and should be allowed to encash it like other PSUs (BHEL, GAIL, NTPC, ONGC etc) had given an opportunity as a one-time settlement.

n) The HRA arrears to be paid to CMO Retirees from 1-1-12 to 30-6-13, to those retired during the period and subsequent to 30-6-2014.

o)  51 ex-employees in VISL are residing in the above scheme after lapse of 12 months. (defaulters). We demand that they be regularised and their security money be refunded forthwith.

p)  Wage board financial benefits were effective from April 2020  and not from 01.01.2107. For retired employees wage arrears was paid in month of June 2022 in VISL.

q)  Also out of 51 ex-employees about 12 were defaulters in the month of June 2022 (residing even after lapse of 12 months). Wage board arrears were not paid to them. Rather than punishing them by withholding the payment SAIL to pay their Wage board arrears

B.     DIRECT FINANCIAL BENEFIT ISSUES

IV. EPS ’95 Pension Scheme & Financial assistance related Issues

a)  a) The Supreme Court passed its order on the EPS 95 case on 04th Nov 2022, The SC judgement is of mixed type. They are favourable to post- Sept. 2014 pensioners but opposed to the interests of pre- Sept. 2014 pensioners. Except that Exempted and Non-Exempted Establishments will be at par, pre-Sept 2014 Pensioners are not benefited even after the Court said that RC Gupta was applicable to all, as the cut-off date was not allowed to change. The court has thus created disparity between pre- and post- 2014 retirees.
The Employees retiring after 31st Aug 2014 are benefited to the extent that the cap on salary Rs.15000/- is removed and additional contribution of 1.16% is removed. Those in service and retired after Sep 2014 can do a joint option within the 4 months grace period given by the court. (a) 
A few Review Petitions and Miscellaneous Applications including the one V N SHARMA & others vs EPFO & Anr (Diary No. 6998/2023, Case No. 241/2023) and (b) Contempt Petition(C) No. 877 of 2023 in W.P. (C) No. 1134 of 2018 were filed in SC on our behalf for the benefit of the pre-01/09/2014 ineligible pensioners. They were all rejected by the SC.

b)  In view of the ‘One Rank One Pension’ type arrangement recommended for employees of both defence and the civilian sector in the Report of the 7th Central Pay Commission submitted to the Govt. our demand of ‘One Rank One Pension’ and similar benefits to SAIL retirees’ stands justified.

c)  To formulate schemes for monetary help to those retired on or before 31st December 2006 (Pre-2007 Retirees) or Dec 2011 (NEs) in form of monthly pension of a minimum of Rs.5000/- and ex-gratia payment periodically to mitigate their urgent needs as is in force in ONGC, BHEL, IOC etc.

d) Gratuity payment wef 2017, its possibilities to revert back wef January 2017 instead of 28th March 2018. https://sailex.blogspot.com/2022/01/letter-for-gratuity-payment-wef-01012017.html

e) SAIL to extend the facilities of travel tickets etc through M/s. Balmer and Lawrie for all retired employees –Ex.& Non-Ex.

 

    C.    A comprehensive Note with Suggestions for improvement in Healthcare for SAIL Retirees

                          I.       All SAIL Retirees to be treated at par with serving employees at least for hospitalised treatment in SAIL nominated hospitals as per agreement with NJCS in 1978 (Annexure -I) and also prevalent in some major PSUs like ONGC, IOC, EIL, NTPC etc

                        II.       Till above is implemented coverage under OPD to be raised to Rs.20000/- and under IPD/ Hospitalisation cases Rs.8 lakh on floater basis for the employee and the spouse without any increase in premium to be paid by Retired Employees. (Even Vishakhapatnam Steel Plant has better Healthcare schemes and premium share much lower than SAIL retirees)

                      III.       Enlargement of list of hospitals with cashless facility for IPD treatment and OPD centres (annexed as Annexure-II) by including all franchise centres or centres branded with IPD listed hospitals irrespective of location should be allowed for OPD treatment. (Ispat Cooperative Hospital, Sonarpur, Kolkata, a modern hospital with sophisticated facilities at lower cost which can compete with any super speciality hospital built and run by our employee’s cooperative at Kolkata should be approved. This hospital is already approved by SAIL for OPD treatment).

                      IV.       Restoration of all earlier hospitals for cashless treatment unless the concerned Hospital has refused cashless service.

                  V.     Uniform Health care policy for all Retirees throughout all SAIL Plants/ Units Hospitals and contracted dispensaries in all locations. Medicines not available in the SAIL Hospital/ dispensary should be made available to retirees by the Hospital as is the practice followed in SAIL Corporate Office.

                VI.     SAIL to ensure with the Insurer/ TPA the home delivery of Medicines to all retirees in all locations settled across the country within the shortest period as has been done with M/s. Franklin Ross for supplying Medicines at Kolkata).

                     VII.       Increased budget provisions for purchase of medicines at unit level as during last three months medicines were not purchased and given to retirees on the plea that budget was exhausted.

                   VIII.       SAIL to ensure inclusion and implementation of the GIC policy, in agreement with the Insurer/ TPA, of 'Cashless Everywhere' initiative to extend the cashless treatment at all hospitals including SAIL Hospitals so that the Health insurance policyholders can now avail of cashless facilities even at hospitals that are not in the network of the insurers. This order/circular should be published in SAIL website under Mediclaim portal.

                      IX.       SAIL to create facilities of a consulting doctor, a dispensary and a medical store in all cities/towns, where it does not have a Hospital/ dispensary of its own, on the same pattern as exists in the Corporate Office, Delhi.

                        X.       The facility for OPD treatment and disbursement of medicines in Corporate office is very much welcome ie entertainment of prescription by outside doctors being endorsed by SAIL doctor is submitted to a dedicated shop for procurement fully without any cash payment (the bills are sent to SAIL Corp Office directly without any OPD ceiling for getting payment) SHOULD ALSO BE extended in other Metropolis/cities having SAIL OPD centres.

                      XI.       Reimbursement should be allowed for treatment by registered medical practitioners as there is advantage due to logistics of habitats and high charges of specialists of hospitals attached to OPD.

                     XII.       The cost recovery of medicines and treatment by the insurance company should be stopped forthwith.

                   XIII.       The medical books issued by units should be allowed in all SAIL unit hospitals / dispensaries/ Doctors sitting in metropolitan cities and at corporate office.

                   XIV.       Actual cabin/ room charges of Hospital should be paid not exceeding 2 percent of total limit on floater basis ie Rs.8000 at metropolis and at other places. Calculation should be made on the combined floater upper limit eg Rs 4 lakh now and Rs 8 lakh when implemented.

                     XV.       SAIL Nodal Officer/IRPs for  Mediclaim matters to be responsible for settling grievances of  Mediclaim members in relation to treatment, payment, entry, release and settling of Bills for Cashless treatment of member from Hospital.

                   XVI.       SAIL to take full load on premium for the beneficiaries except maybe a small token money for revalidation of medical card in lieu of live certificate, to complete negotiations and settling of terms and conditions with Insurance Co and the TPA by March every year and to issue Guidebook etc by early April.

                 XVII.       Renewal of lapsed  Mediclaim: Anytime and every time with a nominal charge.

                XVIII.       Pending above improvement in present medical scheme with enhancement in limits/ ceiling as per earlier demand, deletion of large number of exclusion clauses, capping system, payment within 15 days as per stipulated clause.

                   XIX.       Clause 12 of the Agreement as shown below should be amended to replace Profit sharing by SAIL with the Insurance Company to profit sharing exclusively with  Mediclaim members.

                     XX.       Upgradation of the present Medical facilities with review of present Medical Scheme and functioning of TPA on the following parameters.

a)      Streamlining of functioning of TPA, timely despatch of brochure/card, publication of names of enlisted hospitals  etc

b)      Asking for fixed documents like Bank details, cancelled cheque, Photographs, Address proof etc by SAIL or the TPA at the time of renewal or for settlement of Bills must stop.

c)      In view of the fixed upper limit of cost of treatment, the Cappings become redundant and hence needs to be withdrawn.

d)      Best serving Hospitals for OPD and Indoor Cashless Treatment need to be listed and retained without break in-between. TPA must ensure that admission to a Hospital against cashless facility during the tenure is not denied.

e)      However, in rare case of exigencies, the TPA may withdraw recognition to a Hospital listed for OPD or Cashless treatment but only by circulating a one month’s notice in advance to all the SAIL  Mediclaim Members/ Spouse.

f)      The TPA/ Insurer must ensure settlement of all Bills for Re-imbursement within 15 days. d) In case of default in making justifiable payment within stipulated payment, the Insurance company/TPA should be made liable for payment of interest @ 2 percent over and above prevailing bank rate for the delayed period (IRDA have also set same guidelines).

g)      The TPA / Insurer must not exceed a maximum of 3 hours for approving treatment and release of payment after treatment for cases of Cashless treatment.

                   XXI.       The listed hospitals should charge the same rates for rooms/ OT/ diagnostics charges etc which they are charging for serving SAIL employees as referral cases.

                 XXII.       All actual charges for ICU/ ICCU/ ITU/ Ventilation and for any life support procedures should be payable on actual.

                XXIII.       In case of widows/widowers of the member, total coverage should be allowed in case he/she agrees to pay full premium ie for both.

                XXIV.       Renewal of Yearly Mediclaim policy: The Yearly Scheme may please be finalized at least two months before the year is over i.e. within March and the booklet should be made available to the members latest by the last week of March every year by SAIL instead of leaving the matter entirely with the TPA.

                 XXV.       The procedure for filing claim in case of deceased person should be formulated and incorporated in the booklet.

                XXVI.       In case of settlement of disputes, name of the officer with designation, official address, contact number etc to whom such cases are being referred should be clearly spelt out.

              XXVII.       Registered Association/ Society should be authorized to deal on behalf of Mediclaim members.

            XXVIII.       Inclusion of various tests like MRI etc. and therapy (like "CYTOTRON Therapy"), Accentrix injection for Macular Eye disease and gadgets required for absolute fitness of the Retirees and their spouse should be listed under IPD/ cashless treatment.

                XXIX.       Robotic surgery should be incorporated in the SAIL Mediclaim Scheme as it involves less blood loss and convalescence and it is ideally suited for senior citizens.

                 XXX.       Full payment for all types of MRI etc therapy like CYTOTRON Therapy, Treatment of Macular eye disease with injection Avastin/ Lucentis/ Macugen should be fully payable and not to be repudiated as age related disease, as treatment for other age-related diseases like heart arterial or kidney dysfunction, knee/ hip replacement etc is admissible.

                XXXI.       Likewise, hearing (ear) aid/ gadget should be admissible at least once in life time.

              XXXII.       More procedures e.g. Cystoscopy, Colonoscopy, Endoscopy, Bronchoscopy, ERCP/ MRCP and all types of MRI should be brought under Day Care treatment.

            XXXIII.       SAIL must honour the terms and conditions as given in para 14 of the Appointment Order to its employees for post-retirement free medicare to the Employees and the spouse.

            XXXIV.       In VISL as of now Mediclaim scheme is from 1998 onwards, however, it should be from 1989 onwards since VISL became part of SAIL (subsidiary) in the year 1989.

       XXXV.     SAIL should include  'Cashless Everywhere' initiative by the General Insurance Council in future SMSRE   https://sailex.blogspot.com/2024/04/cashless-everywhere-initiative.html  

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