Letter to SAIL Chairman cum Steel Secretary

e-mail: chairman.sail@sailex.com 

31st July 2015

Sri Rakesh Singh,IAS

Secretary, Dept of Steel, Govt of India 
&
Chairman,SAIL, New Delhi.

Sub: (1) Extreme delay in issuing of I-Card and Guidebook to Members of the SAIL Mediclaim Policy even after 4 months of Renewal of Membership and (2 ) Delay in payment of Bills.

Dear Sir,

This is to inform you that even after a lapse of 4 months effective from 01st April 2015 the SAIL Mediclaim Scheme Members are yet to get their Mediclaim Identity cards for themselves and their spouse and the Guidebook for 2015-16. The dilemma and dichotomy born out of such a situation can be easily understood when the healthcare services get refused for want of Identification. For want of the Guidebook it is almost impossible for the members to know which are the Hospitals listed for Cashless and which are the better/ efficient ones and to decide where to go for treatment. Without considering that it is a critical issue of 'Life and Death' of the Insured the quick solution provided by the TPA to the suffering individuals is 'download and take a print out from the website as a substitute.' when everyone of us incl. the SAIL, UIIC and the TPA knows that not many members are internet saavy and can not do this. This is also a way of sidetracking the issue and hiding their inefficient and unsatisfactory mode of working and solving the problem. The issue is how many months it should take for the TPA to prepare and dispatch and who pays for their inefficient functioning and why.

On the issue of delay in payments of the Bills the TPA has a standing reply that payment will be made as and when money is received from the Insurance Co. (UIIC). Such excuses or may be a factually correct explanation does not help. I would like to reiterate that last year due to such a delay in payment of pending Bill one of our members Late Asit Nandy committed suicide out of shame for not returning the money borrowed from friends and relatives for paying the Hospital Bills.

I would like to draw your kind attention to the contents of the url http://sailex.blogspot.in/2015/03/exchange-of-e-mails-with-sail-nic-and.html major part of which is a mail trail. You can see the assurance of E-meditek for improving the services but in reality it has gone from bad to worse in the current session.

We request you to kindly look into the matter and ensure better services for the SAIL Mediclaim Scheme members from the TPA, the Insurance Co. and Hospitals. I also request you to kindly consider the issues as serious and drive this point home to the Insurance Co. and the TPA as it involves only Senior Citizens. May pl. call us for a discussion if further details are required.

With thanks & kind regards,   

--

Dr.V.N.Sharma, Chairman

Federation of Retired SAIL Employees

Ph: 0651-3255795; M: 9431102680; 

http://tinyurl.com/forsesail 

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e-mail copy to:  

milindkharat@uiic.co.in,
ashanair@uiic.co.in,
girijakumar@uiic.co.in,
secy.sail@sailex.com,
df sail <anil.chaudhary@sailex.com>,
asfasteel@nic.in,
secy-steel@nic.in,
Vaani Kapoor <vaani.kapoor@gmail.com>,
Gopal Verma <vermag@emeditek.com>,
"JIm.john@emeditek.com" <JIm.john@emeditek.com>,
sunil sharma <sunil.sharma@emeditek.com>,
shitanshu.prasad@sailex.com,
s.barthwal@nic.in,

forsesail@googlegroups.com,

sailex-core@googlegroups.com,
seearanchi@googlegroups.com,
asp-retirees@googlegroups.com,
salem-retirees@googlegroups.com,
bhilai-retirees@googlegroups.com,
bokaro-retirees@googlegroups.com